Refund Policy

hubcityhockey.com is a service owned and operated by Hub City Hockey, LLC.
Any refund on services you order through hubcityhockey.com will be governed by the Refund Policy stated below. Further, some services on hubcityhockey.com may be governed by their individual refund policies. In all such cases the individual refund policy shall be applicable in addition to this policy unless and otherwise it is contrary to this, in which case the individual service refund policy shall supersede this policy: 

Payments for any orders that you may place with us will remain under hold till such time that our Customer Service reviews the order and finds it serviceable.

Until then you can request a change in your order details (delivery address, requested date of completion etc.). If on review by customer service, your order is found unserviceable, you will have the option to amend the order or get a full refund.

If you have second thoughts and decide to opt out of an order after placing it, you are free to request for a cancellation. If the request for cancellation comes in before the deadline for application submission then you will get a full refund. No questions asked. In the event you would like a refund after the deadline for application submission, another player must submit an application and upon review and approval by customer service your refund request will be granted.

Normal time for review and acceptance is within a maximum of 36 hours from the time of placing the order on hubcityhockey.com.

When customer service accepts your order after review, it becomes a confirmed order. Confirmed orders can be cancelled on request. The Service fee on such orders will not be refundable, but any task fee or quote amount paid will be refunded after deduction of costs already incurred in executing your task. The decision of the company will be final and binding on this matter.

In case an order could not be completed by customer service for reasons other than customer request for cancellation, then refund will be given after deduction of service fees and costs already incurred in executing the task. Reasons contributing to such a situation could include insufficient or delayed documentation / information from customer, errors/ mistakes not pertaining to Hub City Hockey, LLC scope of work, inability of customer to follow procedures or requirements or due to any other reasons beyond the control of Hub City Hockey, LLC.

Once an order is completed, no refunds can be made.

Time to refund after processing a request for cancellation is a maximum of 7 days. If you have any issues with our refund policy or if your cancellation request is getting delayed, please mail us at tstirling@hubcityhockey.com.